Returns and Discrepancies.
Our policy lasts 14 days. If 14 days have passed since the date of your purchase, unfortunately, we can’t offer you a refund or exchange.
- There are no returns from outside the contiguous United States.
- RETURN AUTHORIZATION IS REQUIRED BEFORE SHIPPING OR DROPPING OFF A RETURN.
- The item must be returned to our warehouse within 5 days of authorization.
- To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging(in plastic) with tags and labels attached.
- No more than 8 items can be returned per order.
- Return time does not allow for any exclusions including holidays.
- After 14 days all orders are final sale.
- If the customer keeps less than the free minimum shipping worth of merchandise ($50) from the order we will charge the original shipping fee.
- Please note that all sale items and any items that are discounted over 25% are FINAL SALE and are not eligible for exchange or return.
- There are no returns on items in damaged or used condition.
- Return shipping is at the buyer's expense. (Certain exceptions apply).
- Please note that the acceptance of the return of a product for a refund is at our absolute and sole discretion.
- Items returned not according to the policy are subject to a 10% restocking fee.
- We try to maintain our inventory as accurately as possible, but if we are out of stock of anything we will ship out the rest of your order.
Exchanges
- We cannot do any swaps for sizes or colors. A new order must be placed and the item can be returned.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received within 30 days from the time of purchase, a gift code will be emailed to you.
- Please note there is a 10% restocking fee for all gift RETURNS.
Refunds
- Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund, check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at dee@elysandco.com.
Shipping
RETURN AUTHORIZATION IS REQUIRED BEFORE SHIPPING OR DROPPING OFF A RETURN.
- Returns should be shipped to or can be dropped off at our 24-hour drop-off box at:
200 Airport Road
Unit 201
Lakewood, New Jersey US 08701 - Please do NOT go into the office.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- *Return shipping is at the buyer's expense* certain exceptions apply.
- We are not responsible for the pilling, pimpling, or shrinking of garments.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
